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Returns and Refunds

Your rights to return goods are protected under the Consumer Rights Act 2015 which can be found at

Please contact the Mail Order Department regarding the circumstances of the requested return via This email address is being protected from spambots. You need JavaScript enabled to view it. or 01423 564 622

If, on arrival of your order, the item(s) are damaged, please contact the Mail Order Department on 01423 564 622 before 3pm and the necessary replacement item(s) will be dispatched the next working day. A return service will also be set up for the following working day to collect the damaged item(s).

You have the right to return your purchase within 14 days of the date you received your item(s).
If you would no longer like the item(s), you can return them to us at your expense to the address below:

Vintro Chalk Paint
Spring Cottage
Cold Bath Place

Telephone: 01423 564 622

Alternatively, we can set up a return service for you, which would incur a standard charge of £10. This will be deducted from the refund we give once the items are returned to us.

Customers must also return the goods in a saleable condition, either with the same packaging as when it was received, or with equivalent packaging.

Unfortunately we cannot refund items that have been opened, used or damaged while in transit due to improper packaging.

If after making a purchase you wish to cancel your order, you will receive a full refund immediately as long as the order has not been dispatched. If your order has been dispatched but not reached its destination, you will receive your refund once your order has been returned to us.


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