Returns and Refunds

Your rights to returns and refunds are protected under the Consumer Rights Act 2015.
Please contact the Mail Order Department regarding the circumstances of the requested return via mailorder@vintro.co.uk or 01937 845764

If, on arrival of your order, the item(s) are damaged, please contact the Mail Order Department on 01937 845764 before 3pm and the necessary replacement item(s) will be dispatched the next working day. A return service will also be set up for the following working day to collect the damaged item(s). This does not cover dented tins.
You have the right to return your purchase within 14 days of the date you received your item(s).
If you would no longer like the item(s), you can return them to us at your expense to the address below:

Vintro Paint Ltd
707c Thorp Arch Estate
LS23 7FF

Telephone: 01937 845764

Alternatively, we can set up a return service for you, which would incur a standard charge of £10. This will be deducted from the refund we give once the items are returned to us.
Customers must also return the goods in “as-new” condition, with the same packaging as when it was received. Equivalent packaging can be used if the original is unavailable.
Unfortunately we cannot refund items that have been opened, used, or damaged while in transit due to improper packaging.

If after making a purchase you wish to cancel your order, you will receive a full refund immediately as long as the order has not been dispatched. If your order has been dispatched but not reached its destination, you will receive your refund once your order has been returned to us.

Returns and refunds for other reasons not covered here will be at our discretion.

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